You can now change a user’s ticket directly in Studio and the system will automatically check if the promo code used during the initial purchase still applies to the new ticket.

What happens when you change a ticket

• The promo code is verified for the new ticket type.
• If it’s still valid, the discount is applied and the Balance Due is updated automatically.
• If the promo code doesn’t apply, you’ll see a warning message and the code will be removed.

We’ve enhanced the People Export to include key financial data that provides a complete overview of each participant’s transaction.

The new export now includes:

• 💰 Total Cost – The total amount before any discount or promo code was applied.
• 💳 Total Paid – The amount actually paid by the participant after all discounts and promotions.
• 🎟️ Total Discount – The total discount amount applied to the order.
• 🏷️ Promo Code – The specific promo code (if any) used during registration.
• 🧾 Billing Details

How It Works

When exporting data from the Studio, you’ll now find these additional columns automatically included in your CSV export.
No setup is required simply export your attendee list as usual, and the new fields will be available for analysis and reporting.

As part of the improvements to the attendee profile, we now offer a new way for event organizers to define edition permission of basic profile fields.

By default, all fields stay editable (except the email address). However, event organizers are now able to take the responsibility to select which fields are editable by the users. Inside the Studio, go to Content > People > People Settings > Profile Edition and choose which fields need to be blocked as part of the event management. Careful, the settings are applied across all events within the community. 

These improvements won't only create a more effective event management for the event organizers, they will also end the discrepancies between the Studio and the Event App.

NB: No change on custom fields: organizer can still decide if they can be editable or not by users.

My AI recommendations feature is now live. Previously available on the web, it is now accessible on mobile! This means it provides a seamless experience on your mobile device, accessing all the recommended content for your event in one convenient page. Whether you're looking for sessions, products, people, or exhibitors, our AI-driven recommendations will help you find exactly what you need.

For event organizers, simply add the new "my AI recommendations" view in the event settings to enhance your attendees' experience.

We hope you enjoy this new feature and find it helpful in personalizing your event experience!

From now on, a notification will be sent to the meeting requester once the meeting has expired to facilitate successful meetings between attendees. Inside the email about meeting activities happening during the event, the expired meetings will also appear. 

The challenges that can arise when coordinating schedules and managing meeting requests are important. That's why a notification has been implemented to streamline the meeting process and improve communication from the meeting requesters.

Now, when a meeting request is sent with an expiration time, the meeting requesters can rest assured that they will be notified once the meeting has expired. This notification will serve as a helpful reminder for meeting requesters and invitees to follow up and confirm the meeting.

That's why this feature also helps to engage the audience and activate attendees' interest in the meeting. By receiving a notification after the meeting has expired, event participants are more likely to remember and prioritize the meeting, leading to a higher attendance rate and more productive meetings.

More precise segmentation for smarter campaigns

You can now target emails to exhibitors, or their members, who have or do not have access to certain premium features. This new targeting option can be combined with existing filters, allowing you to create more refined and powerful campaign audiences.

A powerful lever to drive adoption and sales

This enhancement brings multiple benefits:

• Encourage adoption of premium features already included in certain packages.
• Boost conversions through the Marketplace, now available in the Exhibitor Center, where exhibitors can directly purchase or subscribe to premium features such as Lead Capture or Lead Qualification.

By reaching out specifically to exhibitors who don’t yet have access to certain tools, you can highlight the value of these features and motivate them to upgrade.

A feature with multiple added values

With this new targeting capability, your email campaigns become more relevant and impactful. It helps you better segment your communications, promote premium features, and drive engagement and revenue across your exhibitor community.

Event organizers now have more control over how the code input field appears on the registration form. This new feature helps you tailor the experience to fit your event’s unique needs, whether you have created discount or access codes for your attendees to use when registering for event tickets.

Introducing the Code Settings Panel

Within Registration, under the Codes tab in your event dashboard, you’ll now see a “Code Settings” button. Clicking this button opens a dedicated panel where you can customize how the code field is presented to your registrants.

Note that these settings apply globally to all codes you create for the event.

Customization Options

Within the Code Settings panel, you’ll find:

1. Label (Required) - Sets the visible heading of the code field on the registration form, e.g. "Discount Code", "Access key". Ensure to choose the wording that makes sense for your event’s context.

2. Description (Optional) - Appears directly below the label on the form. This space can be used to explain why the code is needed or give additional guidance, e.g. "Enter the organization-issued code to complete registration.”

3. Preview Function - Allows you to see exactly how your customized field will look to registrants. You can type in a mock code to check spacing, alignment, and styling before saving changes.

 
How it Appears to Registrants

When someone registers for your event, they’ll encounter:

• A code input field clearly labeled according to your customization (e.g., “Discount Code”).
• If you’ve provided a description, it will appear beneath the label, offering helpful context or instructions.
• The underlying function such as validation rules, discount application, or access logic remains exactly as you configured it before.

Hidden Tickets Requiring an Access Code

If all your tickets are set as “hidden,” the registration experience changes slightly:

• Users first land on a page that looks empty, with no visible ticket options.

• Instead, they see:

  • A message explaining that a code is required to display available tickets.
  • A code input field.
• Once a valid code is entered, the hidden tickets become visible, and registration can proceed as normal.

This flow is especially useful for private or invitation-only events or events where certain ticket types should only appear for users with the correct code

Customizing the code field helps you:

• Provide clear instructions tailored to your event
• Reduce confusion and improve the user experience
• Maintain consistent branding and messaging across the registration process

Improve your users registration experience by starting to use the feature today!

Want VIP tiers, secret ticket types, or early-bird passes that only appear for people with a code? Now you can, while also applying discounts automatically.

With this upgrade, codes control both visibility and pricing, giving you a smarter, more flexible registration flow.

What’s new

Code Creation now includes two controls:

• Apply discount (on/off): When on, the code applies a discount to linked tickets. When off, the code only reveals hidden tickets—no discount.
• Reveal linked hidden tickets (on/off): When on, entering a valid code instantly shows the hidden tickets it’s linked to.

How it works for attendees

• If no tickets are visible by default, attendees can enter a code to reveal specific hidden tickets.
• Once a code is entered, the system validates it, shows any linked hidden tickets, and—if configured—automatically applies the discount.
• Behavior follows your settings in Studio.

Details for organizers

• Editing: You can fully edit a code until it’s used or currently locked in an ongoing registration.

  • After use/lock, some fields become read-only (e.g., discount value, reveal setting).
  • You can still update validity dates, description, and applicable tickets.

Great combos

• Code-gated landing pages: Start with no tickets visible; unlock them by code.
• Audience-specific access: Different codes for different groups; keep everything hidden until the right code is entered.

Why it matters: Streamline exclusive offers and discounts without extra tools or workarounds—clean, controlled, and conversion-friendly.

Try it today in Studio and start unlocking special access with precision.

The Exhibitor Marketplace is a new capability that enables event organizers to resell Swapcard exhibitor premium features (such as Lead Capture and in-app advertising) as well as on-site services (like parking spaces and Wi-Fi access) directly to their exhibitors.

With this first version, organizers will soon be able to unlock new revenue streams while helping exhibitors boost their performance with powerful, event-enhancing tools.

With Exhibitor Marketplace V1, organizers can:

• Connect a Stripe account securely via Studio
• Launch a marketplace for their event, accessible directly from the Exhibitor Center
• Enable pre-created Swapcard extras for resale, with control over pricing, visibility, and permissions
• Create and publish custom extras
• Track sales and commissions from a dedicated dashboard

For example, organizers can resell Lead Capture, one of Swapcard’s most popular extras, which allows exhibitors to scan badges, collect leads and export contact details after the event.

Exhibitors pay securely via Stripe, and commissions are automatically routed to the organizer’s connected Stripe account.

🧩 A Seamless Experience for Exhibitors

On the Exhibitor Center side, the experience is simple and intuitive:

• Available extras are displayed on a dedicated "Boost your ROI" page
• A promotional banner on the homepage highlights what's available
• Each extra includes a name, price, and brief description
• Once the extra is purchased, it automatically enables the related permissions for the Exhibitor

Until now, organizers could list Exhibitors across their Community and Events, but sorting options were limited. With this update, Organizers can now sort Exhibitors in Exhibitor views using any single-choice custom field.

What this means for you:

• More control: Quickly sort Exhibitors based on your chosen custom fields.
• Better visibility