To improve the checkout and invoicing experience for paid events, we’ve introduced a feature that lets you collect billing and tax details from attendees during purchase. This helps ensure invoices are complete and accurate.

What’s New at Checkout

Organizers can now collect billing information for paid tickets. Attendees purchasing a paid ticket will be asked to provide the following details:

• Billing Name – Required
• Billing Address – Required (with country selected from a standard list)
• Billing Email Address – Required
• Tax ID Type - Optional and shown only when relevant and based on the buyer’s country
  
• Tax ID – Optional and shown only when relevant and based on the buyer’s country

💡 This applies only to paid tickets. Free events are unaffected.

The billing information is securely sent to Stripe, where it’s used to generate a complete invoice. This means no follow-up is needed to request details later — it’s all handled automatically.

Viewing Collected Billing Information

When billing details are collected at checkout, organizers can easily access them within Studio:

• Navigate to the registration record for any attendee.
• In the Transaction Details section, each processed transaction can be expanded.
• You’ll see the Billing Information provided at checkout, including the Tax ID (if it was collected).
  
  

This makes it simple to reference the information when needed.

To help you avoid unexpected payment disruptions, the Studio dashboard now displays a Stripe validation warning banner whenever your Stripe account isn’t fully verified or is at risk of being blocked. This feature ensures you’re immediately alerted to take action, even if you miss Stripe’s email notifications.

Swapcard uses Stripe to process ticket payments. Stripe requires all connected accounts to complete KYC verification (business info, tax details, proof of identity).
If you don’t, Stripe may:

• Temporarily disable payouts
• Block transactions entirely

The warning banner helps you resolve these issues early, so your registration and ticket sales continue without interruption.

Swapcard checks your Stripe account status via API. We also listen to real-time updates via Stripe’s webhook, so you’ll be alerted as soon as the account status changes.

What You’ll See in Studio

When Stripe identifies missing or incomplete verification steps:

• An alert banner appears at the top of your Studio dashboard.

  "Your Stripe account is not fully verified. Please complete verification to avoid payment disruptions."

• A “Verify Stripe Account” button takes you directly to your Stripe dashboard, where you can upload missing documents or complete any required actions.

Banner Behavior

The banner appears and stays persistent as long as your account has pending requirements or is blocked.
Once Stripe confirms your account is fully verified and active, the banner disappears automatically from your dashboard.

Event organizers now have more control over how the code input field appears on the registration form. This new feature helps you tailor the experience to fit your event’s unique needs, whether you have created discount or access codes for your attendees to use when registering for event tickets.

Introducing the Code Settings Panel

Within Registration, under the Codes tab in your event dashboard, you’ll now see a “Code Settings” button. Clicking this button opens a dedicated panel where you can customize how the code field is presented to your registrants.

Note that these settings apply globally to all codes you create for the event.

Customization Options

Within the Code Settings panel, you’ll find:

1. Label (Required) - Sets the visible heading of the code field on the registration form, e.g. "Discount Code", "Access key". Ensure to choose the wording that makes sense for your event’s context.

2. Description (Optional) - Appears directly below the label on the form. This space can be used to explain why the code is needed or give additional guidance, e.g. "Enter the organization-issued code to complete registration.”

3. Preview Function - Allows you to see exactly how your customized field will look to registrants. You can type in a mock code to check spacing, alignment, and styling before saving changes.

 
How it Appears to Registrants

When someone registers for your event, they’ll encounter:

• A code input field clearly labeled according to your customization (e.g., “Discount Code”).
• If you’ve provided a description, it will appear beneath the label, offering helpful context or instructions.
• The underlying function such as validation rules, discount application, or access logic remains exactly as you configured it before.

Hidden Tickets Requiring an Access Code

If all your tickets are set as “hidden,” the registration experience changes slightly:

• Users first land on a page that looks empty, with no visible ticket options.

• Instead, they see:

  • A message explaining that a code is required to display available tickets.
  • A code input field.
• Once a valid code is entered, the hidden tickets become visible, and registration can proceed as normal.

This flow is especially useful for private or invitation-only events or events where certain ticket types should only appear for users with the correct code

Customizing the code field helps you:

• Provide clear instructions tailored to your event
• Reduce confusion and improve the user experience
• Maintain consistent branding and messaging across the registration process

Improve your users registration experience by starting to use the feature today!

We're excited to introduce a dynamic new feature in the Homepage Builder: you can now use a video link as your media!

What’s new?

You can now embed a video directly into your event homepage banner, offering an engaging way to capture attention and communicate your event’s energy and value right from the start. 

How it works

When editing your homepage banner in Studio, simply:

1. Select the Video option under media type.
2. Choose your streaming platform.
3. Paste the video link in the Video field.
4. Add a short Alt text for accessibility and SEO.

You can customize playback behavior by toggling the following options:

• Autoplay video
• Loop playback
• Show controls (play, pause, etc.)

Managing tax collection for event registrations can be complex — but it doesn’t have to be. With Swapcard Studio, you can now seamlessly enable Stripe Tax to automate tax calculations during your event registration and payment process.

How It Works

• Stripe calculates taxes automatically at checkout, based on the attendee’s location and tax details.
• The correct tax amount appears dynamically on the order summary and invoice.

Setup in Three Steps

1. Check Stripe Tax Status

• When you connect Stripe, Swapcard checks if Stripe Tax is enabled. In case the set up is not complete in the Stripe dashboard, a message is displayed:

“Stripe Tax is not yet configured on your account. Please complete the setup in Stripe to enable automated tax calculation.”

Go to your Stripe dashboard → Tax Settings to set it up.

2. Choose Your Tax Mode
In Studio > Registration > Payment Settings, select:

Automatic Tax to allow Stripe to calculate taxes automatically at checkout based on the users billing information. 
Manual Tax can still be used, which is based on a single tax percentage.

3. Collect Required Info at Checkout
To calculate taxes automatically correctly, Stripe needs:

• Billing Address (country, postal code, state, etc.) — collected using Stripe Elements.
• Tax Type & Tax ID — optional, but helps apply exemptions.

Users can see an Estimated Tax amount when completing the registration form, based on the registrants IP address. If attendees change their billing information which is different from the logged in IP, taxes recalculate instantly.

Get started by automating your tax calculation, save time and stay compliant, all with Automatic Tax in Swapcard Studio. 

AI Recommendations improvements continue, and this time, the Mobile user experience is enhanced! Inside the Exhibitors page, Exhibitors' recommendations will now be displayed to ensure easy access to your best interests. 

By clicking on it, you will have access to the full Exhibitor Profile to find the best information, book a meeting, or register for a session that your recommended exhibitor might host. The app offers up to 10 recommendations, and they are refreshed according to your interests over time. 

🔍 What’s New?

Exhibitor members can now access essential Exhibitor Center features directly from the event app, allowing for a smoother and more immersive interaction.

📲 Included Shortcuts:

• Team’s meetings – Quickly view and manage your scheduled meetings.
• Team’s contacts – Access your team’s collected leads and connections.
• AI Recommended leads – Discover high-potential leads suggested by our AI engine.
• Company profile – Edit and maintain your company’s public-facing information.
• Team members – Manage the list and roles.

We’re thrilled to introduce a major improvement to your Swapcard experience! The "My Event" and "My Favorites" pages are now seamlessly integrated into your profile page, offering a more intuitive and streamlined navigation.

This update creates a single, centralized hub for managing both your personal information and event or community details. No more switching between pages; everything you need is now in one place. Whether you're updating your profile, checking your registered events, or exploring event schedules, you can now access it all from one unified location.

From your profile page, you can now:

• View your schedule, including sessions and meetings
• Access your saved contacts
• Browse bookmarks for exhibitors, saved items, and videos

We’ve also revamped the look of the profile page to make it cleaner, more modern, and easier to navigate. This fresh design ensures a visually appealing and user-friendly experience as you manage your event activities and personal details.

These features will dynamically adapt to your current event or community context, ensuring a personalized and relevant experience every time.

As part of this improvement, it will no longer be possible to create new "My Event" or "My Community" pages for future events once this update is released. To avoid redundancy within your event app, we strongly encourage organizers who have already created a "My Event" or "My Community" page to remove it. That said, existing pages will remain accessible until the end of 2025, after which they will be fully deprecated.

Our goal is to make your experience on Swapcard as efficient and user-friendly as possible. By combining the "My Event" and "My Favorites" pages with your profile, we’ve simplified workflows and reduced unnecessary clicks. This means you’ll spend less time navigating and more time engaging with what matters most: connecting with people, exploring sessions, bookmarks, and getting the most out of your events.

We’re continuously listening to your feedback to improve the platform. This revamp is just one of many enhancements we’re rolling out to make Swapcard the ultimate event experience.

Stay tuned for more updates, and as always, we’d love to hear your thoughts as you explore the new centralized profile page!

📖 Have more questions? Our Help Center article has the answers – click here.

You can now include a personalized QR code in any People email campaign in Studio. This makes it easy for attendees to receive their own check-in code directly in their inbox, perfect for event check-in and onsite engagement.

Adding a QR code to your email helps your attendees:

• Access the event quickly at check-in
• Use the QR code onsite for scanning into sessions or activities
• Keep their access info handy - right in their inbox
  
  

How to Add a QR Code to Your Email

1. Go to the Email Editor and open any People email campaign in Studio.
2. In the right panel, you’ll see a new block type: QR Code. Drag and drop it into your email like any other content block.
3. Configure the Block by adding optional text (e.g., “Scan this code at check-in”).
4. Configure the fallback text, in the event where there is no QR code available for a user.
5. Preview the Layout - by viewing the sample QR code with dummy data in the editor so you can check the layout and styling.
6. Send a Test Email to preview how the email will look.

Where the QR Code Comes From

The QR code shown to each recipient is pulled from their registration. The system uses different logic depending on the registration type:

1. Swapcard Registration

• The code is tied to the ticket the attendee registered with.
• If a code is created without having a ticket assigned, this code will be displayed in the email block.

2. External Registration

• The email will show the most recent QR code associated with the attendee.
  
  

Start Using It Today

Head over to Studio → People Email Campaigns, and try out the new QR Code block. It’s the easiest way to personalize your emails and help attendees get into the event faster.

First version of the Exhibitor Marketplace is coming soon! This new feature will empower event organizers to resell Swapcard Exhibitor premium features such as Lead Capture and Lead Qualification directly to their exhibitors.

With this first version, organizers will soon be able to unlock new revenue streams while helping exhibitors boost their performance with powerful, event-enhancing tools.

With Exhibitor Marketplace V1, organizers can:

• Connect a Stripe account securely via Studio
• Launch a marketplace for their event, accessible directly from the Exhibitor Center
• Enable pre-created Swapcard extras for resale, with control over pricing, visibility, and permissions
• Create and publish custom extras
• Track sales and commissions from a dedicated dashboard

For example, organizers can resell Lead Capture, one of Swapcard’s most popular extras, which allows exhibitors to scan badges, collect leads and export contact details after the event.

Exhibitors pay securely via Stripe, and commissions are automatically routed to the organizer’s connected Stripe account.

🧩 A Seamless Experience for Exhibitors

On the Exhibitor Center side, the experience is simple and intuitive:

• Available extras are displayed on a dedicated "Boost your ROI" page
• A promotional banner on the homepage highlights what's available
• Each extra includes a name, price, and brief description
• Once the extra is purchased, it automatically enables the related permissions for the Exhibitor