The ability to synchronize event participants' profiles between the Event App and the Studio is now released. This highly requested improvement will make managing and attending events even more seamless and efficient. Besides, it includes the ability to translate event participants' first name, last name, job title, company, and biography in multiple languages and alphabets.  

With this new improvement, all modifications made to a participant's profile in the Studio will be automatically reflected in the Event App, and vice versa. This means that you no longer have to worry about manually updating participant profiles in two different places. Any changes made to a participant's profile will be synchronized between the Studio and the Event App seamlessly.

Furthermore, event organizers can now ensure that all event participants' profiles are up-to-date and translated into their preferred language. This means that attendees from different countries and language backgrounds can easily navigate and engage with the event app without any language barriers.

Managing multiple emails can be a hassle, especially when it comes to community profiles and login. That's why it is now easier for event organizers to visualize both the primary, secondary (if applicable), and community profile emails for each user in the Studio. 

With this improvement, it is easy to find and view the two emails associated with a user's account inside the People tables or inside the Contact details page. This will bring more clarity to the participants' profiles management and make it simpler for event organizers to manage users' information. By being able to see all emails at a glance, event organizers can quickly identify and reach out to the right person without any confusion. 

• Primary account email used for log in and communications. 
• Profile email shown only to connections in the event app and used in exports.

Event organizers now have more control over how the code input field appears on the registration form. This new feature helps you tailor the experience to fit your event’s unique needs, whether you have created discount or access codes for your attendees to use when registering for event tickets.

Introducing the Code Settings Panel

Within Registration, under the Codes tab in your event dashboard, you’ll now see a “Code Settings” button. Clicking this button opens a dedicated panel where you can customize how the code field is presented to your registrants.

Note that these settings apply globally to all codes you create for the event.

Customization Options

Within the Code Settings panel, you’ll find:

1. Label (Required) - Sets the visible heading of the code field on the registration form, e.g. "Discount Code", "Access key". Ensure to choose the wording that makes sense for your event’s context.

2. Description (Optional) - Appears directly below the label on the form. This space can be used to explain why the code is needed or give additional guidance, e.g. "Enter the organization-issued code to complete registration.”

3. Preview Function - Allows you to see exactly how your customized field will look to registrants. You can type in a mock code to check spacing, alignment, and styling before saving changes.

 
How it Appears to Registrants

When someone registers for your event, they’ll encounter:

• A code input field clearly labeled according to your customization (e.g., “Discount Code”).
• If you’ve provided a description, it will appear beneath the label, offering helpful context or instructions.
• The underlying function such as validation rules, discount application, or access logic remains exactly as you configured it before.

Hidden Tickets Requiring an Access Code

If all your tickets are set as “hidden,” the registration experience changes slightly:

• Users first land on a page that looks empty, with no visible ticket options.

• Instead, they see:

  • A message explaining that a code is required to display available tickets.
  • A code input field.
• Once a valid code is entered, the hidden tickets become visible, and registration can proceed as normal.

This flow is especially useful for private or invitation-only events or events where certain ticket types should only appear for users with the correct code

Customizing the code field helps you:

• Provide clear instructions tailored to your event
• Reduce confusion and improve the user experience
• Maintain consistent branding and messaging across the registration process

Improve your users registration experience by starting to use the feature today!

We're excited to introduce a dynamic new feature in the Homepage Builder: you can now use a video link as your media!

What’s new?

You can now embed a video directly into your event homepage banner, offering an engaging way to capture attention and communicate your event’s energy and value right from the start. 

How it works

When editing your homepage banner in Studio, simply:

1. Select the Video option under media type.
2. Choose your streaming platform.
3. Paste the video link in the Video field.
4. Add a short Alt text for accessibility and SEO.

You can customize playback behavior by toggling the following options:

• Autoplay video
• Loop playback
• Show controls (play, pause, etc.)

You can now include a personalized QR code in any People email campaign in Studio. This makes it easy for attendees to receive their own check-in code directly in their inbox, perfect for event check-in and onsite engagement.

Adding a QR code to your email helps your attendees:

• Access the event quickly at check-in
• Use the QR code onsite for scanning into sessions or activities
• Keep their access info handy - right in their inbox
  
  

How to Add a QR Code to Your Email

1. Go to the Email Editor and open any People email campaign in Studio.
2. In the right panel, you’ll see a new block type: QR Code. Drag and drop it into your email like any other content block.
3. Configure the Block by adding optional text (e.g., “Scan this code at check-in”).
4. Configure the fallback text, in the event where there is no QR code available for a user.
5. Preview the Layout - by viewing the sample QR code with dummy data in the editor so you can check the layout and styling.
6. Send a Test Email to preview how the email will look.

Where the QR Code Comes From

The QR code shown to each recipient is pulled from their registration. The system uses different logic depending on the registration type:

1. Swapcard Registration

• The code is tied to the ticket the attendee registered with.
• If a code is created without having a ticket assigned, this code will be displayed in the email block.

2. External Registration

• The email will show the most recent QR code associated with the attendee.
  
  

Start Using It Today

Head over to Studio → People Email Campaigns, and try out the new QR Code block. It’s the easiest way to personalize your emails and help attendees get into the event faster.

New update to the Homepage Builder: Section Visibility Control!
This feature empowers organizers to fully tailor the homepage experience by defining exactly who sees what based on groups created in Studio and device types.

🧩 What’s New?

With this release, organizers can now:

• Manage group-specific visibility for each section on the homepage.
• Control whether a section is shown or hidden on desktop and/or mobile.
• Preview the homepage as a specific group to test visibility configurations.

You can now add a fully customizable FAQ section to your event Home page using the Page Builder. This new section type helps organizers address common attendee and exhibitor questions upfront, reducing repetitive inquiries and making event information more accessible.

Why it matters

The FAQ section empowers organizers to improve the attendee experience by proactively answering frequent questions right on the Home page. It's an ideal way to reduce support overhead and make event details easier to find.

Key Capabilities

🧩 Add it like any other section
Simply select the "FAQ" block from the Page Builder’s section options. It appears on your page immediately, ready to be edited.

📌 Starts with popular questions
To help you get started, the FAQ is pre-filled with commonly asked attendee during events questions, such as:

• “I can't find or access my ticket”
• “How do I connect to Wi-Fi?”
• “Will sessions be available on-demand?”

✏️ Full content control
You can edit, reorder, delete, or add new questions directly from the side panel. Each question includes a title and a detailed answer field. Updates are instantly reflected in the preview. And you can provide translations in more than 35 languages.

🧲 Dynamic content based on your event setup
If you’ve entered a support email in Studio, a helpful default question will appear: Still have questions about the event? Contact us at {{email}}

🔁 Share with Swapcard support
Enable the “Share my FAQ content with Swapcard” option to help our support team better assist your attendees. 

This addition builds on the new Home page builder released earlier, and is a great reason to start using it if you haven’t yet. It's an easy win for clarity, support efficiency, and attendee satisfaction. 🚀

As part of the improvements to the user's profile, we now offer a new way for event organizers and event participants to manage the user profile. 

By default, all fields stay editable as per users' rights. However, event organizers are now able to take the responsibility to select which fields are editable by the users. Inside the Studio, go to Content > People > People Settings > Profile Edition and choose which fields need to be blocked as part of the event management. Careful, the settings are applied across all events within the community. 

These improvements won't only create a more effective event management for the event organizers, they will also end the discrepancies between the Studio and the Event App.

You can now resend registration confirmation emails on demand - either to individual attendees or in bulk, directly from your event dashboard.

Resend Confirmation Emails Individually

• Where to Find It:
  Within any registered user’s registration record.

• How It Works:

  • A new "Send Confirmation Email" button will appear.
  • This option is only available if the attendee's status is "Registered".
  • Clicking the button will prompt a confirmation dialog before proceeding.
  • Upon confirmation, the email is resent, and a success or failure message will be displayed.
    
    

2. Bulk Resend Confirmation Emails

Reaching out to multiple attendees at once has never been easier.

• Where to Find It:
  In the People list view, when filtered by Status: Registered.

• How It Works:

  • Select multiple attendees using the checkboxes.
  • A "Resend Confirmation Email" button will appear in the bulk action toolbar.
  • The button is only active when at least one registered attendee is selected.
  • A confirmation dialog will show how many emails will be sent.
  • After sending, you’ll see a summary notification indicating how many emails were sent successfully or if any failed.
    
    

Missed, lost, or undelivered emails are no longer a problem. This feature helps you keep attendees informed while reducing support requests and boosting engagement.

The Swapcard widgets now come in a new version that improves both performance and customization options for event organizers embedding content into their websites.

What's new:

🚀 Script-enhanced widget for smoother integration

A new version of the widget is available and includes a lightweight JavaScript script. This new setup:

• Automatically adjusts the height of the widget, eliminating the need for inner scrollbars
• Prevents the “double scrollbar” effect that occurs when an iframe doesn’t fit well into the page
• Improves overall performance

🔄 Infinite scroll toggle

Organizers now have the choice to enable or disable infinite scroll:

• Enabled: Content loads seamlessly as users scroll (ideal for standalone pages)
• Disabled: A "Load more" button appears instead, allowing users to explore additional content at their pace — particularly useful if the widget is placed above other elements you want to keep accessible.

🧩 Still need iframe-only?

For platforms or CMSs that don’t support custom scripts, the original iframe-only version remains available and functional, just with fewer customization.

You can configure and preview your widget in the Pages & menu section of the Event Builder.

👉 Learn how to embed your content with Swapcard widgets