Abandoned Registration is a new Launchpad feature that automatically captures and tracks registrations that were started but never completed. When a participant's session expires mid-registration, the system preserves their data, notifies them, and gives organizers full visibility and control over what happens next.

For organizers

• Dedicated reports — Two new reports give full visibility: Abandoned Registrations shows everyone who dropped off (with last page completed, attendee type, package, and abandoned date), and In Progress Registrations shows active sessions before they expire.
• Re-engagement tools — Send the built-in "Complete your registration" email directly from the report, or trigger bulk recovery emails to selected records. Organizers can customize the email subject, body, and button label.
   
• Bulk actions — From the Abandoned Registrations report, select multiple records to bulk-send recovery emails, complete registrations on the attendee's behalf, or permanently delete records — each with a confirmation step.
• Complete or delete individual records — View a full abandoned registration record, then choose to complete it directly in the admin or send the person a personalized link to finish on their own.
• Clean data, everywhere — Abandoned registrations are excluded from all standard reports, list views, the Full Data Export, registration APIs, and XML feeds. They won't pollute the confirmed attendee counts.

For participants

• Seamless recovery — If a registration is left incomplete, the participant can enter their email when they return and choose to either resume (via a one-time code) or start fresh — their choice.
• Data control — A dedicated deletion link in the abandoned registration email lets participants permanently remove their incomplete record at any time.
• Auto-purge — Abandoned records are automatically deleted after 90 days, with a notification email sent 7 days in advance. This keeps personal data from being retained indefinitely.
   

Launchpad Admins Users can now customize report row density with a new Report Spacing setting in the user menu.

• Default keeps the standard row padding.
• Compact reduces padding so you can view more rows at a time.

This preference is saved to your profile (persists across sessions) and applies across events you access.

You can now configure additional required fields for registration imports. Default required fields stay enforced, and any extra fields you select will be required for every imported row. The import instructions page will automatically reflect your configuration.

New Configuration on Registration Settings

The new Import Configuration section in Registration Settings makes the default Required Fields read-only and adds an "Add Value" option to include new available fields as required for the Import Registration.

Updated Import Registrations instructions

All new fields marked as Required in the Registration Settings will be listed below the default Required Fields in the Import Registrations instructions.

A refreshed, more intuitive interface for creating and managing Promo Codes in Launchpad, lowering the learning curve and making everyday registration tasks faster.

Redesigned list view 

Modern table layout with inline toggles, quick-action icons, and click-anywhere row editing. 

New creation flow 

Two-step wizard for adding promo codes with a cleaner form layout and progressive disclosure of advanced settings.

Streamlined edit page

Single-page editing with a unified discount list, sortable items, and inline add/edit/delete actions.

Settings panel refresh

 Promo Code Options is now "Settings" — same functionality, fully redesigned with new UI components.

We've redesigned the Exhibitor Portal from the ground up — modern look, smarter navigation, and new available admin tools in the Page Builder.

Why it matters: Exhibitor satisfaction directly impacts event success. A modern, intuitive portal means less confusion, faster task completion, and a better first impression for every exhibitor at every event you run on Launchpad. 

What's New

• Basic Cards — icon, label, custom colors and redirection per card; drag-and-drop ordering; apply colors to all shortcut
• Task Widget — configurable title, color scheme and status widget layout (none, left, right)
• Advanced Cards — promotional cards with title, description, configurable button, background image upload and redirection

Modern Theme and Branding

• New Theme available to be used improve the UI and UX of the Exhibitor Portal
• User menu in the top-right corner — cookie settings, change password, logout
• Back to dashboard breadcrumb link on all detail pages

We’ve improved the reporting experience with sticky headers and an always-visible horizontal scroll, so you can move across wide tables without losing context. This makes it faster to compare metrics, reduces back-and-forth scrolling, and keeps key column labels visible while you explore your data—especially on dense, multi-column reports.

What’s new

=> Sticky headers to keep column titles visible as you scroll

=> Always-visible horizontal scroll for quicker navigation across wide reports

Why it matters

=> Faster scanning and comparison across columns  

=> Less friction when working with large datasets  

=> A smoother day-to-day reporting workflow for organizers and teams

• A new, purpose-built form builder — cleaner interface to create and manage Custom Fields, with a more intuitive flow for configuring field types, options, and conditions
• Improved conditional logic — setting up rules for when a field appears is now easier and more visual
• Better performance — the system now handles fields with a large number of options significantly faster, with a smarter display mode that keeps things responsive even with hundreds of values

Swapcard's event management platform Avolio has been rebranded as Launchpad, bringing you a completely new admin interface, a dedicated help center, and streamlined workflows. This change marks the beginning of a series of enhancements aimed at modernizing your interaction with our platform.

Launchpad is more than just a visual update; it is a reimagined workspace designed for speed and clarity. We've streamlined the design to highlight important information and improve focus, allowing you to navigate tasks faster. 

What this means for you:

• New Admin Interface: A cleaner, more intuitive management portal.
• Dedicated Help Center: On-demand support resources to guide you. You can explore the help center now.
• Optimized Workflows: Improved components that make event management smoother.

Rest assured, while your admin experience is getting an upgrade your public registration sites remain unchanged. Your attendees will continue to have a seamless experience, and any future public-facing updates will be communicated well in advance through your Account Manager.

Thank you for being part of our journey. We are can't wait for you to experience Launchpad.